Frequently Asked Questions

Detaild is $49.99/month via the Apple App Store. This includes: Unlimited clients, Unlimited appointments and jobs, Public booking page, Online payments via Stripe, Automated reminders (SMS / Email), Vehicle database access, Business analytics, All features. If you connect Stripe for online payments, you (the detailer) pay Stripe's standard 2.9% + 30¢ processing fee, deducted from each payout. The customer pays an additional 3% Detaild platform fee at checkout, added to their booking total — you don't pay both. Cash payments have no fees. There's a 1-week free trial and a 30-day money back guarantee.

Yes. Download the app and get started free. You can explore the features and set up your business before subscribing.

No. Detaild is a monthly subscription with no long-term contracts. You can cancel anytime with no penalties.

After your trial, you'll need to subscribe to continue using Detaild. Your data, clients, and settings are saved. just subscribe and pick up where you left off.

You can cancel anytime through the app settings or by contacting [email protected]. There are no cancellation fees or penalties.

Yes. Detaild uses Stripe for all payment processing. Your billing information is encrypted and securely stored by Stripe. we never see or store your full card details.

Detaild accepts all major credit and debit cards for your monthly subscription, processed securely through Stripe.

Detaild helps you run your detailing business by bringing everything into one app: Public Booking Page (clients book online at booking.getdetaild.com/yourdetailer), Client Management (store client info, vehicles, appointment history, and notes), Calendar & Scheduling (view and manage appointments in day, week, or month view), Services & Add-Ons (create custom services with pricing and optional add-ons), Online Payments (accept deposits and payments via Stripe, Apple Pay, Google Pay), Vehicle Database (9,800+ vehicles including exotic and luxury brands), Business Analytics (track earnings, clients, jobs completed), Automated Reminders (SMS and email reminders to reduce no-shows), Service Area (define where you work with location and radius). Instead of juggling spreadsheets, texts, and paper invoices, everything is in one place.

You get a public booking page at booking.getdetaild.com/yourdetailer (you choose your business name). Share this link anywhere. Instagram bio, text messages, business cards, your website. Clients can: See your services and pricing, Pick a date and time, Enter their vehicle details, Pay a deposit or full amount, Receive confirmation. You get a notification when someone books, and can approve or decline the request.

You have two options:

Without Stripe (Pay at Door): Perfect for side gigs and cash businesses. Customers book online and pay when you arrive with cash, Venmo, Zelle, or however you prefer. No business setup required.

With Stripe Connected: Collect deposits when customers book to reduce no-shows by 80%+. Accept card payments via payment links. Track all earnings in one place. Stripe deposits go directly to your bank in 2-3 business days.

You can start without Stripe and connect it later when you're ready for deposits and card payments.

Yes! This is actually the smartest way to operate.

Here's how it works: Connect Stripe, set a deposit (like 25%), and when a customer books, only the deposit is charged. A hold is placed on their card for the remaining balance.

After you complete the service, you can release the hold and collect the rest in cash, Venmo, Zelle — whatever works for you.

Why this is great: You get no-show protection (if they don't show up, you keep the deposit), but you only pay Stripe fees on the deposit — not the full job. On a $100 job with 25% deposit, you save over $2 in fees compared to charging the full amount via card.

Detaild includes a database of 9,800+ vehicles. from everyday cars (Toyota, Honda, Ford) to exotic and luxury brands (Ferrari, Lamborghini, McLaren, Porsche, Bentley, Rolls-Royce, Bugatti, Koenigsegg, Pagani). When adding a client or booking, you can search by year, make, and model. This helps you: Track what vehicles your clients own, Know what you're working on before you arrive, Build a history of vehicles you've detailed. This is a feature generic software doesn't have.

Yes. You can create unlimited custom services with: Service name, Duration, Price, Description. You can also create add-ons (like "engine bay cleaning" or "pet hair removal") that clients can select during booking.

Yes. Detaild sends automated SMS reminders before each appointment to reduce no-shows. On the day of the job, status SMS go out automatically as you progress — On My Way, Arrived, Started, Completed — followed by a post-job SMS confirmation with a link to the receipt and a Book Again button.

Yes. The analytics dashboard is organized into three tabs — Revenue, Clients, and Jobs — and uses progressive unlock so charts only appear once they have enough data to be meaningful. The Comparison chart and Services Breakdown unlock at 5 completed jobs. The Revenue By Day and Peak Times heatmaps unlock at 12. The Clients tab (Top Clients, Growth, At-Risk, Visit Frequency) unlocks at 20. The Jobs tab (Top Earner, Peak Times by service, Estimate Accuracy) unlocks at 25. Lifetime earnings, total clients, and jobs completed are visible from day one.

Yes. A single appointment can include multiple vehicles from the same client — for example, a husband's BMW and wife's Tesla scheduled back-to-back at the same address. Each vehicle gets its own service line, its own duration, and its own price. The booking page, calendar, and Send Payment Link all support multi-vehicle bookings out of the box.

Yes. You can create recurring bookings that repeat on a weekly, biweekly, monthly, or custom cadence. The app checks for conflicts before locking the future slots in, and each future appointment behaves like a regular booking — clients receive SMS reminders, payments and analytics roll up the same way.

Yes. Detaild uses Surge to send automatic SMS updates as you progress through a job: On My Way, Arrived, Started, and Completed. When the job is marked complete, a post-job SMS confirmation goes out with a rich link preview to the receipt page and a Book Again link. You don't have to type anything — the messages fire when you tap the status buttons in the app.

Yes. Vehicle Size Pricing lets you set tiered prices on a single service — for example, Full Detail at $150 for a sedan, $180 for an SUV, $220 for a truck. When a client selects their vehicle on the booking page, Detaild pulls the right size from the 9,800+ vehicle database and applies the correct price automatically.

Yes. You can apply a fixed-dollar or percentage discount to any booking. Discounts show up as a separate line on the customer's invoice and the payment link, and they flow through to analytics so you can see how much promotional revenue you've given away.

Use Custom Price. On any booking you can override the service catalog and type in a one-off amount — useful for special quotes, package deals, or rescue jobs that don't fit a standard service. The custom price still flows through Send Payment Link, analytics, and receipts like any other line item.

Open the appointment in the calendar and tap Cancel Appointment. The client receives an SMS that their booking has been cancelled, the slot opens back up on your public booking page, and any deposit handling follows your cancellation policy.

Not yet. Today you can collect online payments via Stripe (saved card, Apple Pay, Google Pay), send a payment link by SMS or email, or log a cash payment in the app. Tap to Pay on iPhone is on the roadmap.

Detaild's Send Payment Link page is the closest thing — it shows your client an itemized, branded summary (services, add-ons, deposits, discount, total) with a pay button. Dedicated PDF invoices and standalone estimates are on the roadmap but not shipped yet.

Not yet. Detaild is iPhone-only today. CarPlay and Home Screen widgets are on the roadmap but have not shipped.

Not directly. Your booking page can display your existing Google Reviews and your Instagram portfolio so new clients see social proof before they book. Native in-app review collection is on the roadmap.

Not yet. Detaild tracks revenue from every paid job, but expense entry (supplies, fuel, equipment) is on the roadmap and not shipped. For now, pair Detaild with a separate expense app like QuickBooks Self-Employed.

Your booking page lives at booking.getdetaild.com/yourdetailer. You can customize it with: Your business name, Logo and cover image, Brand colors, Services and pricing, Instagram portfolio, Google reviews, Working hours, Booking rules (minimum notice, advance limit, cancellation policy). Clients visit the page, pick a service, select a time, enter their vehicle info, and pay. You get notified and can approve or decline.

Clients can pay with: Credit card, Debit card, Apple Pay, Google Pay. All payments are processed securely through Stripe.

You can require a deposit when clients book. The deposit amount is held when they book, then released to you when you approve the booking. After the job, you can send a payment link for the remaining balance, or mark as cash if they pay in person.

Payments are processed through Stripe. Once a payment is captured, Stripe typically deposits funds to your bank account within 2 business days (standard Stripe timing).

Online payments are split between two parties: you (the detailer) pay Stripe's standard 2.9% + $0.30 processing fee, deducted from each payout. The customer pays an additional 3% Detaild platform fee at checkout, added to their booking total. You don't pay both — Detaild's 3% is collected from the customer, not from your earnings. Cash payments logged in the app have no fees on either side.

Yes. Detaild takes security seriously: All data is encrypted in transit and at rest, Payments are processed by Stripe (PCI compliant), We use Supabase for secure database hosting, We never share your data with third parties for marketing.

Yes. You can sync contacts from your phone to quickly add existing clients. You can also add clients manually. Bulk CSV import is not currently available but is planned for a future update.

Data export is not currently available in the app. If you need your data for any reason, contact [email protected] and we'll help you.

If you cancel your subscription, your data is retained for 30 days in case you decide to come back. After 30 days, your data may be deleted. If you need to export your data before canceling, contact [email protected].

Yes. Detaild is a mobile app for iPhone, available on the Apple App Store. The entire app is designed to run your business from your phone.

Not currently. Detaild is mobile-only right now. A web dashboard for desktop access is planned for the future, but there's no release date yet.

Not yet. Detaild is currently available on iPhone (iOS) only. Android is coming soon — sign up for updates at getdetaild.com.

Yes. You can log into your Detaild account on multiple iPhones. Your data syncs across devices.

Jobber is a field service management tool for 50+ industries — HVAC, plumbing, landscaping, cleaning, and more. It's built to be generic and work for everyone. Detaild is built exclusively for auto detailers. Key differences: Vehicle database (Detaild has 9,800+ vehicles including exotics, Jobber doesn't), Detailing focus (every feature is designed for how detailers work), Simpler (Detaild doesn't have features you'll never use), Mobile-first (designed to run entirely from your phone), Built by detailers (co-founded by a professional detailer with 100K+ YouTube subscribers). If you're a detailer, Detaild is built for you. If you're a plumber, Jobber might be better.

Spreadsheets and texting "work" but they don't scale: No booking page (clients can't book online, you're back and forth texting), No payment processing (you're chasing invoices and hoping people pay), No reminders (you're manually texting reminders or dealing with no-shows), No client history (you forget what vehicle they have or when you last serviced them), No analytics (you have no idea if you're actually making money). Detaild replaces all of that with one app. Clients book and pay online. You get reminders. You see your earnings. You look professional.

No. Detaild is designed for mobile detailers who travel to clients — not fixed-location car washes or automatic wash facilities. If you operate a stationary car wash, Detaild is not the right tool for you.

You can reach us at: Email: [email protected], FAQ: getdetaild.com/faq, Instagram: @Detaildapp. We're a small team and we read every message.

Yes. Email us at [email protected] and we'll get back to you as quickly as possible. We're real people who care about helping detailers succeed.